Privacy Policy — Red Nimbus Tours Doha

Introduction

Red Nimbus Tours Doha ("we", "us", "our") operates this service and values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you use our site or book services through our online platform. By accessing or using our service, you agree to the practices described in this policy.

Business name: Red Nimbus Tours Doha
Address: 5007 Al Sadd St, Al Sadd, Doha, Doha Municipality, Qatar
Contact email: info@rednimbus.run

Information We Collect

We collect information you provide directly and information collected automatically about your use of our service.

Information you provide

Contact details (name, email address, phone number).
Booking and payment information required to reserve tours or experiences.
Travel preferences and special requirements you share when booking.
Communications you send to us, including customer support inquiries and feedback.

Information we collect automatically

Device and browser information (IP address, browser type, operating system).
Usage data about pages visited, time spent on pages, and interactions with our platform.
Location data when you enable location features, which may be used to present relevant tour options.

How We Use Your Information

We use personal data for purposes necessary to provide our services and improve user experience, including:

To process bookings, payments, and refunds.
To communicate booking confirmations, updates, and customer support responses.
To tailor and improve our services, offers, and site content.
To detect, prevent, and investigate fraud or other prohibited activities.
To comply with legal obligations and respond to lawful requests from authorities.

Legal Basis for Processing

Where required by applicable law, we rely on one or more legal bases to process personal data, including:

Performance of a contract (for booking and delivering tours).
Consent, where you have given permission for specific processing activities.
Legitimate interests, such as operating and improving our service, provided your rights do not override those interests.

Cookies and Tracking Technologies

We use cookies and similar technologies to provide, analyze, and improve our services. Cookies may be used to remember your preferences, support essential site functionality, and deliver analytics. You can manage cookie preferences through your browser settings; note that disabling certain cookies may affect the functionality of our site.

Disclosure of Information

We may share personal data with third parties in limited circumstances, including:

Service providers and partners who perform services on our behalf (payment processors, booking partners, email providers).
When required to comply with legal obligations, court orders, or law enforcement requests.
To protect the rights, property, or safety of Red Nimbus Tours Doha, our users, or others.

We do not sell personal data to third parties.

Data Retention and Security

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. We implement reasonable administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.

Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, update, or delete your personal data, to restrict or object to processing, and to receive a copy of your data in a portable format. Where applicable, you may also have the right to withdraw consent. To exercise your rights or make requests, contact us at info@rednimbus.run. We will respond in accordance with applicable law.

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar privacy laws, you may have additional rights under local law. This policy does not create rights beyond those provided by applicable law.

International Transfers

We may transfer and process personal data across borders. When we transfer data to countries with different data protection laws, we will take steps to protect your information consistent with this policy and applicable law, such as contractual safeguards or other lawful transfer mechanisms.

Children's Privacy

Our service is not directed at children under the age of 13 (or higher minimum age where required). We do not knowingly collect personal data from children without parental consent. If you believe we have collected information from a child without consent, contact us at info@rednimbus.run and we will take steps to delete the data as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our site and indicate the effective date. Continued use of our service after changes constitute acceptance of the revised policy.